15.2 C
London
Saturday, July 13, 2024
Homenetizen complaintFilipino vlogger called out for complaint about how SIA handled his problem...

Filipino vlogger called out for complaint about how SIA handled his problem with damaged luggage

Date:

Related stories

Ice Cube Exposes BlackRock and Vanguard’s Stake in Private Prisons

Join the conversation in the comments now! ——- Tweet Patrick on Twitter https://twitter.com/patrickbetdavid FaceTime or Ask Patrick any questions on https://minnect.com/ Subscribe to our channel: http://bit.ly/2aPEwD4 To reach the Valuetain...

Top Doctor Testifies: Covid Shots Caused Deaths to Soar

A leading consultant pathologist has confirmed during an explosive testimony that Covid mRNA injections are unsafe, ineffective, and have caused excess deaths to skyrocket around the world. The post Top Doctor Testifies: Covid Shots Caused Deaths to So...

Neurological Disease Deaths Surge Among Covid-Vaxxed

An alarming new study has exposed a major surge in deaths caused by neurological diseases among those who have been "vaccinated" with Covid mRNA shots. The post Neurological Disease Deaths Surge Among Covid-Vaxxed appeared first on Slay News.

4 Singapore stocks that serve “delicious” returns

4 Singapore stocks that serve “delicious” returns

SINGAPORE: Singaporeans love food, and the food and beverage sector offers tasty investment opportunities. According...

The post 4 Singapore stocks that serve “delicious” returns appeared first on The Independent Singapore News - Latest Breaking News

Filipino vlogger called out for complaint about how SIA handled his problem with damaged luggage

SINGAPORE: A travel and lifestyle vlogger from the Philippines, who expressed dissatisfaction with how Singapore Airlines handled his complaint over an allegedly damaged suitcase, has drawn flak online with netizens asserting that the carrier was fair.

Jasper Amorin wrote earlier this week that the luggage he uses on his international travels was “totally damaged and beyond repair” during a recent Singapore Airlines flight to Australia.

Addressing and tagging the carrier, he expressed unhappiness that  SIA would only pay less than a third of the value of the suitcase, though he understands how wear and tear plays a part. What added to his dismay is that he says he had to go to the company’s service center twice during his short holiday and needed to pay for Uber rides four times to do so.

“They could have at least offered to pick up my luggage in the place I’m staying here in (Australia), not me wandering around for them. Again, I’m just here for a quick trip and time matters a lot,” wrote Mr Amorin. He also found SIA’s customer service to be slow and had hoped that they would have treated the matter with urgency, as he needed the suitcase for an upcoming trip to another city.

He claimed that while the company had promised to call, no one reached out to him and that he had to be the one to call them multiple times.

The vlogger also felt that SIA’s offer of a suitcase worth AUD200 wasn’t enough, given that he already spent AUD60 on Uber rides. He clarified that he wasn’t expecting the full amount he spent on the luggage, but felt bad that “they gave a decision without even considering all factors.”

Mr Amorin posted a photo of the damaged wheel on his suitcase, as well as a screenshot of his communication with SIA.

The Independent Singapore has reached out to the vlogger, as well as to Singapore Airlines, for further comment.

Netizens commenting on his post were sympathetic toward the vlogger, with some saying they’ve had similar issues with SIA’s customer service. Others, however, said that the carrier had been more than fair toward him, especially since he posted a photo of himself sitting on his luggage, which can certainly contribute to wear and tear.

Some commenters told him that since he is unsatisfied with SIA’s response, he can file claims with his travel insurer as well. Mr Amorin appears to have accepted SIA’s offer and in a comment to his post, added that he now has a new luggage. /TISG

Read also: SIA passenger says in-flight meal resembles “hospital food”

The post Filipino vlogger called out for complaint about how SIA handled his problem with damaged luggage appeared first on The Independent Singapore News - Latest Breaking News

Subscribe

- Never miss a story with notifications

- Gain full access to our premium content

- Browse free from up to 5 devices at once

Latest stories